1. Customer support |
|
|
 |
 |
I have been pleased with
your customer support -- one of the most reliable
in the business.
MF |
|
|
|
|
I am quite impressed with
the service you offer at present. Thank
you
PC |
|
|
|
|
Let me take this
opportunity to thank you and your staff for their
support and sense of caring. You are a class act.
Your response to users needs as well as your
compassion is second to none. I just had to let
you know how I felt regarding your
professionalism. Sincerely
RCD |
|
|
|
|
Justin, I just want you to
know that your support team is the best there is.
I want you to give Tom, Sonya, Mark, Carlos, all
raises if they are not already rich, from this
job. OK lol. The truth is they are the best and
your casino is too. I did explore other casinos
and they do not compare to yours. When you have
people responding personally like you do it makes
all the difference in the world. Me and the people
that play at your casino really all agree. Thank
you,
RP |
|
|
|
|
Thank you for that
information. I have to say I have never
experienced such good customer service from any
online organization. You guys really have it
together!!! Thanks again,
S |
|
|
|
|
You do a great job and I
have never had trouble getting an answer from you
in a short time. Keep up the good
work.
JD |
|
|
|
|
I've never enjoyed my
computer as much as I have since joining Casino on
Net. Both CasinoOnNet Online and their staff are
helpful and a lot of fun. The only problem I can
find is that the cocktail waitress is a little
slow...thanks for a great time, and I will tell
others about you....
W |
|
|
|
|
Since I have been visiting
your casino the communication chain is very
impressive. I have nothing but praise for the MANY
CSR's who have conversed with me. The only thing I
ask is keep up the good work. I am really new to
this on-line stuff but I will say that you are the
most courteous people I have experienced so far
and a lot of this has to do with punctuality. Keep
up the good work. After I win the million dollars
some of you can work with me. Well
Done!
JA |
|
|
|
|
Thank you again for the
great customer service and quick responses to any
and all problems and questions... I love playing
on your site...never had more fun, and don't even
have to leave the house.
Sincerely,
LM |
|
|
|
|
June, You are the best
girl in the world! Your site is absolutely the
best on the Internet due entirely to people like
you. Thank you so very much,
C. |
|
|
|
|
I find your company very
professional. I have recommended you to my close
friends. Your service is 2nd to none! Put a
feather in your cap guys/gals! Don't change! If
you need to change consult me first. Australia can
learn a lot from you, people! Kind regards &
best wishes
MH |
|
|
|
|
I just wanted to place a
kind note to your employees at your Customer
Support Center. I'm in the retail industry. I'm a
Sales Manager of a multi-franchise dealership
organization and fully understand the importance
of customer service. I have nothing but the best
service with your department as well as your
company. But I am truly impressed with your
customer support. Thank you for your time. I will
always be a valued customer with your company. (I
hope to hit your MVP status at 150000 points soon
:-) Thank you.
AL |
|
|
|
|
Congratulations, I did
some research on casinos on line and was delighted
to see that you won the Casino of the Year Award.
I knew from the first minute I had dealing with
your group, I would have a fine experience. And it
has been. If you ever need a testimonial, please
use me. You have been more than fair and patient
with me. I want to compliment the staff for taking
time to answer my questions. The staff is so
friendly and professional, I almost feel like we
are good friends. Great bunch of people. Warmest
regards
CBB |
|
|
|
|
Dear Staff, Thank You so
much for your extra care with my problem. You're
the best! Your service has been excellent thus
far. Again thank you for your expert
service!
M |
|
|
|
|
Thank you for your prompt
response and service. You are doing a great job
treating the VIP customers with great warmth and
attention.
GN |
|
|
|
|
Thank you for your sweet
message, I will always be a CasinoOnNet Online
customer. You are the best
on-line.
TB |
|
|
|
|
I have been given great
service and quick response time. You have a great
staff!!!!
DA |
|
|
|
|
Thank you for your timely
response to my e-mail. It seems again that I
didn't quite understand the process that a cash
out goes through...Ruth Kitts, Transactions Dept.
at CasinoOnNet Online, has educated me and there is no
longer a concern.... Thank you again for the
service, it's good to know you are there....
Respectfully,
R |
|
|
|
|
Thank you very much for
the hasty response. Customer Service like this is
few and far between in the UK. I thank you and
will be recommending your on line casino to many
of my associates Regards and
Thanks
SB |
|
|
|
|
The representatives are
very responsive to my questions and really help me
out. They are cordial and always have an answer
within 30 minutes. (I do mean it). I do make a
living gambling. I win and lose aggressively. I
play like it is my passion. Thanks,
D |
|
|
|
|
June - I am writing this
email to thank you for the incredible support that
I have received from your team in the recent
weeks. Dave, Sonya, Liz, Marc, Nilda and yourself
have been extremely helpful in answering my
questions and accommodating my requests. You guys
are the best in the business and have made my
experience with CasinoOnNet Online that much more
enjoyable. Thanks again for the excellent support
and I look forward to continuing what has been an
incredible relationship to date.
N |
|
|
|
|
Thank you for your quick
response. The funds were received today. Because
of your superior service I am now giving your site
the green light to go with my many friends whom I
know will enjoy your honest, well produced gaming
site. Trust is the key, and you have proved
yourself trustworthy. Thanks again, and get ready
for more business!
BC |
|
|
|
|
I cannot express my
gratitude for your swift response to my bothersome
questions. I can assure you that because of your
excellent customer service you have acquired a
lifetime member to your
establishment.
JK |
|
|
|
|
Just to drop you a line
and let you know that of all the casinos out there
you all are the most personal, you have great
support and I really feel there are real people
behind me. I want to thank you all for all your
kindness and respect you have shown me, I have
never received this from any of the casinos I have
visited but yours. Thanking you,
VC |
|
|
|
|
Many regards. You guys are
real pros at customer service. It's a pleasure to
play online with you!
BDC |
|
|
|
|
I must admit you were
right. Although I experienced significant problems
over the past several months, I am happy I stayed
with you. Your support staff has made me feel like
more than just a customer. I feel like part of a
family or community. Repeatedly your staff has
bent over backwards to resolve any issues I
encountered making sure I was satisfied with the
outcome. I just wanted to extend my thanks and
appreciation for your interest in my business and
continued support. I look forward to our shared
future success. Sincerely,
CB |
|
|
|
|
Ms. Kaley, I appreciate
all the effort by you and your team. I was just
telling my wife what a tremendous support group
you have. I don't mean to add to what I am sure is
a difficult job your people perform. I was on
customer service management for years and
understand the 'other side'. I wish I had a team
such as years on more than one occasion. Please,
forward my thanks both up and down the ladder. A
satisfied member,
RW |
|
|
|
|
June - I am writing this
email to thank you for the incredible support that
I have received from your team in the recent
weeks. Dave, Sonya, Liz, Marc, Nilda and yourself
have been extremely helpful in answering my
questions and accommodating my requests. You guys
are the best in the business and have made my
experience with CasinoOnNet Online that much more
enjoyable. Thanks again for the excellent support
and I look forward to continuing what has been an
incredible relationship to date.
N |
|
|
|
|
I just wanted to take the
opportunity to thank you for all of your efforts
to accommodate my request and give faithful
customer service support. It is accurate to state
that it is not "about the money," but rather about
a sense of security and trust that I need to have
as a customer dealing with virtual funds and doing
business with a company that I can not see or
interact with directly. I now know that I am
dealing with a company that is honorable, will
take the time to investigate matters of concern to
its clients, and ultimately stand behind the
customer by exceeding expectations. I could not
ask for anything more. Thank you for your
helpfulness and integrity, I look forward to
enjoying future services with your company.
Truly,
AA |
|
|
|
|
Your company has the
nicest, most wonderful customer service
organization! I am thrilled at having 'found' you
- I used to have to drive over an hour on a
less-than-wonderful road to go to a casino - the
service did not compare to yours at all. Having a
great time from the comfort of my own home with my
trusty dog at my feet. Thanks
again!
D |
|
|
|
back
to top
|
|
|
2. Our exiciting Games
|
|
|
|
|
I don't know if you or any
other players are interested but, I have played
MANY different online casinos. The CasinoOnNet Online
is far and above the best of the best. It is the
closest anyone can come to playing in a real
casino. Bravo to you and the whole staff! Keep up
the good work!!
SN |
|
|
|
|
Thank you for a great
year. It has been a lot of fun and joy and
excitement. I haven't had such experience with any
other online casino. I have referred you, guys, to
so many of my friends. Again, have nice Holidays
and enjoy your Christmas and New Year. Your long
time member,
SS |
|
|
|
|
This is my favorite
casino. I won 3500 dollars once just from a
hundred bucks. Simple interface and easy to see
and play games makes this the best. I even read
the newsletters you send me (and I hate reading
newsletters).
BK |
|
|
|
|
I just wanted to say
"thanks". I think you deserve to be casino of the
year. You showed me that you do care about your
members. THANKS FOR CARING.... A FAN
FOREVER
CH |
|
|
|
|
Thanks for all your help,
we finally got everything to work, and we had a
blast playing blackjack against each other! You
and your staff have been very courteous and
helpful. Thanks again!
JK |
|
|
|
|
This is the best casino on
the Internet and the people love
you!
IVM |
|
|
|
|
I just think your casino
is the most outstanding in terms of graphics,
sound and choices and the extremely kind and
well-mannered way you handled my hurt feelings
today. I will remember your kindness, you can
count on that. A little thing like you did this
evening was a random act of kindness and it will
come back to you.
JS |
|
|
|
back
to top
|
|
|
3. Fair Gaming |
|
|
|
|
Hi...I have to tell you
Casino-on -Net is the best place I've played win
or lose. I think you're the first on-line Casino
that really lives up to its advertising and gives
fair odds. I have played at many others...but
you're the best. Your Customer Service is
exemplary. Thanks......
KM |
|
|
|
|
You know you really should
not have to ask your players if they like the
newsletter or the free play you people provide
twice monthly. You probably have the best "return
rate" of any casino on line. And are probably the
fairest. I have never had a "disagreement" with
your casino that I have come out on the bottom of.
You really do believe that the client is right and
you prove it by your actions and attitude. Yes,
you are appreciated. Yes, it is a pleasure to play
with CasinoOnNet Online. Yes. I like the newsletter and
hearing about great (yet unbelievable things) like
400 BJs in one day. So keep up the good work.
CasinoOnNet Online is a winner.
CC |
|
|
|
|
Thanks for the
information. You people are the best. Every
question gets answered. The games are fun....and
fair. I always feel like I have a good chance to
win, as well as lose, and I often win, which makes
it even more fun. Thanks for doing such a good
job. I feel as though I always get my moneys
worth, win or lose.
GG |
|
|
|
|
Dear Sir, I JUST WANT TO
THANK YOU...BELIVE ME, JUST THANK YOU.... YOU GAVE
ME A FEELING OF TRUST. Because your system DOES
NOT WIN IRRATIONALLY. I WILL NEVER PLAY IN CASINOS
OTHER THAN YOURS. My best regards and THANKS for
the TRUST you gave me....
IC |
|
|
|
|
God Bless You All!!!!!
Several of our Officers play with your casino and
I will be sure to advise them all of your
generosity. I have requested the five hundred to
be paid out and will match it with five hundred of
my own. These thousand dollars will be placed into
an interest bearing account for (murdered police
officer's) unborn child. May you and your staff
know that when she begins college in 18 years that
you have paid her way with this donation. Again
may God bless you all and keep you safe. From
myself, I am honored to belong to the best casino
on the web. Thank you all from the bottom of my
heart. Humbled,
Det. JDC |
|
|
|
|
I just wanted to let you
know, that this is the kind of service I've been
talking about. You always get back with me, it
never takes forever, and you are all do everything
you can to please your customers. There is no
casino out there, which can even hold a candle to
the service you give. And people actually win
money here, and not just piddly little money
either. I have won a lot of money playing at your
casino. I can't think of even one bad thing to say
about your casino, and believe me if there was
something bad I would let you know. Y'all are the
greatest. And thank you very much, I will keep
voting for you as my favorite top site, top
graphics, everything, etc... Because you are the
best. Thanks again
SS |
|
|
|
|
I just wanted to take the
opportunity to thank you for all of your efforts
to accommodate my request and give faithful
customer service support. It is accurate to state
that it is not "about the money," but rather about
a sense of security and trust that I need to have
as a customer dealing with virtual funds and doing
business with a company that I can not see or
interact with directly. I now know that I am
dealing with a company that is honorable, will
take the time to investigate matters of concern to
its clients, and ultimately stand behind the
customer by exceeding expectations. I could not
ask for anything more. Thank you for your
helpfulness and integrity, I look forward to
enjoying future services with your company.
Truly,
AA |
|
|
|
back
to top
|
|
|
4. Promotions & Special events |
|
|
|
|
Dear June, The cruise was
fantastic--truly 1st rate. I want to thank you and
the CasinoOnNet Online staff for offering that trip. My
wife and I had just a wonderful time. The ship was
superb in all details: food, room, staff,
activities Anyway hopefully we'll get the
pictures back soon. It was a great trip thanks to
CasinoOnNet Online.
K.
PS.....The casino on
board has nothing on you guys. Their staff was the
only weak link on the trip.
L. AUSTIN |
|
|
|
|
I'll tell you what I think
in 2 words... GENEROSITY IS GENIUS. I can't
believe how much cash you have given me. Do I
appreciate it? You're darn right I do!!! I have
learned that if you can't laugh when you lose you
got no business playing. To all you guys at Casino
On Net -- Thanks for the fun. Keep up the good
work. Peace and Love
MB |
|
|
|
|
Just a quick note to say
"Thanks" for the bonuses that you have added to my
account from time to time. I just wanted you to
know that they have not been unappreciated or gone
unnoticed. You do a great job with your casino
program, and just like going to a casino, you can
be a winner or a loser at any time. Since I enjoy
the game of blackjack, and sometimes have little
$$$ to spend compared to some of the players, the
bonuses make it a possibility for me to play a
little longer at times and is like a reward.
Thanks again
CJ |
|
|
|
|
We really want to thank
you for the bonus money you gave us to play. My
husband has been really sick for the last month
and we could not afford to play as we usually do
because of medical bills. So, I really missed
gambling at your casino, as it is my favorite
place. Again, thank you very much...
The S.
Family |
|
|
|
|
Due to the bonus that you
have given me and the fortune that has happened I
won a very large jackpot. I will be able to see
the Neurosurgeon for my back operation. I didn't
think I would be able to see a doctor. But now I
can because of your kindness. Bless you all. I
will keep you informed as to how things turn out.
You have been an angel to me when I needed it most
Thank You with all my heart.
Sincerely:
CU |
|
|
|
|
You are the best on-line
casino, without a shadow of a doubt. Keep the
bonuses and special promotions happening tonight
and I will send a prayer of happiness to you and
all your loved ones.
M |
|
|
|
back to top
|
